At Tintin Mart, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please read our Return and Refund Policy carefully to understand the conditions and timeframes for returning products and receiving refunds.
1. Return Policy
We offer a 30-day return policy, which means you can request a return within 30 days of receiving your order, subject to the conditions outlined below.
To be eligible for a return, you must contact us by email and notify us of your intention to return the product. The product must be returned within 14 days of your return request or authorization, as applicable.
Returned products must meet the following conditions:
-
The product must be in new, unused condition.
-
The product must be returned in its original packaging.
-
The product must include all original accessories and components, where applicable.
-
You must contact us by email before sending the product back.
We reserve the right to assess returned products to determine whether they meet these conditions.
2. How to Request a Return
To request a return, please email us at info@tintinmart.shop with the following information:
-
Your order number.
-
The name of the product you wish to return.
-
The reason for the return.
-
Photographs of the product, if it is damaged, defective, or incorrect.
Our customer support team will review your request and provide further instructions, including the appropriate return address and shipping guidance.
Please do not send products back before receiving return instructions from our team.
3. Refund Policy
We offer a 10-day refund policy. Eligible refund requests will be reviewed within 10 days of receiving your refund request or returned product, as applicable.
Once your returned product has been received and inspected, we will notify you by email whether your refund has been approved or declined.
If your refund is approved, it will be processed to your original payment method. Please note that the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at info@tintinmart.shop as soon as possible.
Include your order number and clear photographs showing the issue. We will review the information and work with you to determine an appropriate resolution in accordance with applicable consumer protection laws.
5. Return Shipping Costs
Please contact us before returning an item to confirm the applicable return shipping arrangements.
Where an item is faulty, damaged, or incorrectly supplied, we will handle return shipping responsibilities in accordance with applicable consumer protection laws.
For other returns, any return shipping charges will be communicated before you send the product back.
6. Exchanges
If you wish to exchange a product, please contact us by email. Exchanges are subject to product availability and approval under our return conditions.
If an exchange is unavailable, we will explain the available options.
7. Non-Returnable Items
Products that have been used, damaged after delivery through misuse, or returned without their original packaging may not qualify for a voluntary return, subject to applicable consumer protection laws.
Nothing in this policy limits any statutory rights you may have under applicable law.
8. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us using the details below.
Tintin Mart
Email: info@tintinmart.shop
Phone: +44 745 986 5374
Business Address: 88 Bromsgrove Street, Birmingham, B5 6QB, United Kingdom
We appreciate your business and are committed to providing helpful customer service throughout your shopping experience.
