Payment Policy

1. Accepted Payment Methods

At Tintin Mart, we aim to provide a secure and convenient checkout experience. We accept the payment methods made available through our payment provider, ONERWAY (Direct).

The accepted card payment methods currently include:

  • Visa

  • Mastercard

  • Maestro

  • American Express (Amex)

  • JCB

  • Visa Electron

  • Discover

  • Diners Club, where enabled and available at checkout

Available payment methods may vary depending on your location, card issuer, and payment provider. The payment options displayed at checkout are the ones available for your order.

2. Payment Processing

All orders must be paid for using an accepted payment method at checkout.

When you place an order, your payment information is processed through our third-party payment provider. Tintin Mart does not intentionally store your complete payment card details on our website.

Your order may be subject to payment authorization and verification. An order will be processed for fulfilment once the payment has been successfully authorized or confirmed, as applicable.

3. Prices and Currency

Product prices and the applicable order total will be displayed at checkout before you complete your purchase.

Your bank or card issuer may apply currency conversion fees or other charges if your card account uses a different currency from the transaction currency. These fees are determined by your financial institution and are not controlled by Tintin Mart.

Please review your order total carefully before submitting payment.

4. Payment Security

We use a third-party payment provider to process transactions. Payment processing and the handling of payment information are subject to the provider's applicable security procedures and terms.

Customers should ensure that their payment details are accurate and that they are authorized to use the selected card or payment method.

Tintin Mart will never ask you to share your full card number, security code, or password by email.

5. Failed or Declined Payments

If your payment is declined or cannot be completed, please:

  • Check that your payment details are correct.

  • Confirm that your card has sufficient available funds.

  • Contact your bank or card issuer if necessary.

  • Try another payment method available at checkout.

An order may not be confirmed or processed until payment is successfully completed. If you believe you have been charged for an unsuccessful order, please contact us with your order details so we can investigate.

6. Order Confirmation

After placing an order, you should receive an order confirmation by email. Please check your inbox and spam or junk folder.

If you do not receive confirmation or have a question about a payment, contact us at info@tintinmart.shop.

7. Refunds and Payment Reversals

Approved refunds will generally be issued to the original payment method, where possible and as required by applicable law.

Refund processing times may vary depending on the payment provider, your bank, and your card issuer. Although Tintin Mart will initiate an approved refund in accordance with our Refund Policy, the time it takes for the funds to appear in your account may be outside our control.

For return eligibility and refund conditions, please review our Return and Refund Policy.

8. Pricing Errors and Suspicious Transactions

If a genuine pricing error, suspected fraudulent transaction, or payment-processing issue occurs, we may need to review, delay, or cancel an order where permitted by law.

If payment has already been collected for an order that is cancelled, we will arrange an appropriate refund in accordance with applicable law.

9. Contact Information

If you have questions about payments, failed transactions, or refunds, please contact us:

Store Name: Tintin Mart
Email: info@tintinmart.shop
Phone: +44 745 986 5374
Business Address: 88 Bromsgrove Street, Birmingham, B5 6QB, United Kingdom

Thank you for shopping with Tintin Mart.