Terms of service

Overview

Welcome to Tintin Mart. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Tintin Mart. We operate this online store and website, including all related information, content, features, products, and services, to provide you with a convenient shopping experience.

By visiting our website, browsing our products, or making a purchase, you agree to these Terms of Service and our related policies. Please read them carefully before using our website. If you do not agree with these terms, please do not use our website or services.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree not to use our website or products for any unlawful or unauthorized purpose. You must not violate any applicable laws while using our services, including laws relating to intellectual property and online conduct.

We reserve the right to refuse service where permitted by law if these terms are violated.

2. Products and Descriptions

Tintin Mart offers pillows and sleep-comfort products, including pregnancy pillows, body pillows, and ergonomic neck-support pillows.

We make reasonable efforts to display product descriptions, images, colours, sizes, and other details accurately. However, colours may appear differently depending on your device, and minor variations may occur.

Please review the product description and specifications carefully before placing an order. Unless expressly stated otherwise, product descriptions are provided for general information.

Our products are intended to support comfort and relaxation. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Product claims do not replace professional medical advice.

3. Orders and Acceptance

When you place an order, you are submitting a request to purchase the selected products.

You will receive an order confirmation by email after placing your order. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to cancel or decline an order where permitted by law, including in cases of suspected fraud, inaccurate product or pricing information, stock availability issues, or payment problems. If payment has already been taken for an order that we cancel, we will arrange an appropriate refund.

Please ensure your contact and delivery details are accurate when placing an order.

4. Prices and Payments

All prices and applicable charges will be displayed at checkout before you complete your purchase. Any applicable taxes or additional charges will be presented as required by law.

We reserve the right to update product prices and offers at any time. A price change will not affect an order that has already been accepted, except where permitted by law or where a genuine pricing error requires correction.

Payments must be completed through the payment methods available at checkout. By submitting payment details, you confirm that you are authorized to use the selected payment method.

5. Shipping and Delivery

Tintin Mart currently ships to addresses within the United Kingdom only. We do not offer international shipping at this time.

We offer free shipping on eligible UK orders. Our estimated delivery timeframe is 5–8 business days, including approximately 2–3 business days for processing and 3–5 business days for transit after dispatch.

These timeframes are estimates and are not guaranteed delivery dates. Delays may occur because of courier issues, public holidays, weather, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error in your shipping details.

For more information, please review our Shipping Policy.

6. Returns and Refunds

We want you to be satisfied with your purchase. Return and refund requests are handled in accordance with our Return and Refund Policy and applicable UK consumer protection laws.

Please contact us at info@tintinmart.shop before returning an item so we can provide the appropriate instructions.

Our store policy includes a 30-day return period and a stated 10-day refund timeframe, subject to the terms of our Return and Refund Policy. Any stated requirement to send a product back within 14 days applies only where consistent with applicable law.

Nothing in these Terms of Service limits or excludes your statutory rights, including any applicable rights to cancel an online purchase, receive a refund, or seek a remedy for faulty or misdescribed goods.

7. Accuracy of Information

We aim to keep all information on our website accurate and up to date. However, product information, prices, availability, and other content may occasionally contain errors or omissions.

We reserve the right to correct errors, update information, or cancel affected orders where legally permitted. We are not obligated to update every item of information unless required by law.

8. Intellectual Property

All website content, including text, graphics, logos, product descriptions, images, and design elements, is owned by or licensed to Tintin Mart, unless otherwise stated.

You may use our website for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.

9. Third-Party Services and Links

Our website may include links to third-party websites or use third-party services, such as payment processors and delivery providers.

We do not control independent third-party websites and are not responsible for their content, terms, or privacy practices. Your use of third-party services may be subject to their own terms and policies.

This section does not exclude any responsibility that cannot legally be excluded.

10. Prohibited Uses

You must not use our website to:

  • Engage in unlawful, fraudulent, or deceptive activity.

  • Violate applicable laws or regulations.

  • Infringe our intellectual property rights or the rights of others.

  • Upload or transmit malicious code, viruses, or harmful material.

  • Attempt to interfere with website security or operation.

  • Submit false order details or misuse promotions, payment systems, or customer services.

We may restrict access to our website or take other appropriate action where permitted by law if prohibited activity occurs.

11. Disclaimer and Limitation of Liability

We provide our website and services with reasonable care and skill. To the extent permitted by law, we do not guarantee uninterrupted or error-free website access.

Nothing in these terms excludes or limits liability where doing so would be unlawful. This includes any rights or remedies you may have under applicable UK consumer law.

Subject to those legal requirements, Tintin Mart will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. We use relevant order and contact information to process purchases, arrange delivery, provide customer support, and meet our legal obligations.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our store, business practices, or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date. Changes will apply as permitted by law and will not remove rights that you already have under applicable law.

14. Governing Law

These Terms of Service are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer, nothing in this section takes away any rights you may have to rely on mandatory laws or bring a claim in a court that has jurisdiction under applicable law.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Store Name: Tintin Mart
Email: info@tintinmart.shop
Phone: +44 745 986 5374
Business Address: 88 Bromsgrove Street, Birmingham, B5 6QB, United Kingdom

Thank you for shopping with Tintin Mart.