Shipping policy

At Tintin Mart, we aim to make your shopping experience simple and convenient. We offer free shipping on all eligible orders within the United Kingdom, with an estimated delivery time of 5–8 business days.

Please read our Shipping Policy below for information about order processing, delivery times, and shipping coverage.

1. Shipping Locations

We currently ship orders within the United Kingdom only.

  • Shipping Coverage: United Kingdom

  • International Shipping: Not available at this time

  • Shipping Cost: Free shipping on eligible orders within the UK

We do not currently accept orders for delivery to international destinations outside the United Kingdom.

2. Order Processing Time

Orders are typically processed within 2–3 business days after they are placed.

During this time, we verify order details, prepare your items, and arrange shipment. Orders placed on weekends or public holidays may begin processing on the next business day.

Please note that processing times may occasionally be longer during busy periods, promotional events, or unforeseen circumstances.

3. Shipping and Transit Time

After your order has been processed and dispatched, delivery typically takes an additional 3–5 business days.

Our estimated delivery schedule is:

  • Order Processing Time: 2–3 business days

  • Transit and Delivery Time: 3–5 business days

  • Total Estimated Shipping Time: 5–8 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or other circumstances beyond our control.

4. Shipping Fees

We are pleased to offer free shipping on all eligible orders delivered within the United Kingdom.

No standard shipping fees will be charged at checkout for eligible UK deliveries. If any special delivery conditions apply, they will be communicated before you complete your purchase.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation by email.

When tracking information is available, we will provide it by email so you can follow your shipment's progress.

Please allow time for tracking details to become active after your order has been dispatched.

6. Delays and Delivery Issues

Although we aim to deliver all orders within the estimated 5–8 business-day timeframe, occasional delays may occur due to courier disruptions, severe weather, public holidays, or other unexpected events.

If your order has not arrived within the expected delivery window, please contact our customer support team. We will do our best to assist you and provide an update on your shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at info@tintinmart.shop. We will try to update your details before the order is dispatched, but changes cannot be guaranteed once shipping has begun.

8. Lost or Damaged Packages

If your order appears to be lost in transit or arrives damaged, please contact us by email with your order number and any relevant photographs or delivery information.

We will review the issue and work with you to determine the appropriate next steps in accordance with our store policies and applicable consumer protection laws.

9. Contact Information

If you have questions about shipping, delivery times, or an existing order, please contact us using the details below.

Tintin Mart

Email: info@tintinmart.shop

Phone: +44 745 986 5374

Business Address: 88 Bromsgrove Street, Birmingham, B5 6QB, United Kingdom

Shipping Summary: Free UK shipping | 2–3 business days processing | 3–5 business days transit | 5–8 business days total estimated delivery.